(Helper Files/Programs That Sometimes Cause Problem)
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This page last revised: 08 Jul 2021 14:20:31 -0400 .
People are often directed to this page because they are receiving a query about whether they want to save changes to the attached template (the normal template). The converse of this also happens where they try to save changes to the normal template and are prevented from doing so (without notice). Such changes are things like modification of styles, recorded macros, and saved AutoText or AutoCorrect. These problems are usually symptoms of a poorly-written Add-In for Word. (If in a corporate network, the problems can also be caused by group polices or automatic rewriting of the normal template. This is becoming rare as IT professionals learn of those problems.)
The COM add-in that you added to the Templates and Add-Ins list is not loaded when you restart Word. Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. This is unfortunately an issue out of 11trees’ hands. One or more of the following is causing the issue: You don’t have an Internet connection (okay, probably not this but we’re trying to be thorough). Your computer and/or Microsoft account might be issued by a school or company and policy/security settings are blocking access to. Go to the File Menu and choose 'Options.' Select 'Add-Ins' from the list at the left. At the bottom of the Add-Ins page, there is a 'Manage:' dropdown list. Leave this on 'COM Add-ins' and select Go. On the COM Add-Ins page, Select the EndNote item and click the 'Remove' button. Next choose the 'Add' button.
Background
Microsoft Word, at least since Word 97, has allowed third parties, including users, to change the program's interface with the user by adding menus, toolbars, ribbons, macros, keyboard shortcuts, and other building blocks or components. In Word 97 this was done only by using Global Templates loaded as Add-ins, usually by placing them in Word" s="" <="" span="">Startup Folder. These are Word template files, created and editable in Word. (Templates stored in the OFFICE startup folder will also be loaded as Add-Ins.) Beginning with Word 2000 another kind of Add-In was allowed, a .COM Add-In. These are programs.
With the introduction of COM Add-Ins, though, came problems. The easiest way to make changes to the Word user interface seems to be to change that interface in the normal template. There can be multiple problems that arise when you do that. These include an alert to the user when leaving the program that changes have been made to the template and asking if those should be saved, the inability of the user to save changes to defaults, and (much more rarely) repeated additions of controls or buttons to the interface (one added each time Word is started).
Add-Ins that do this are poorly-written. There are other ways to make the changes when the Add-In is loaded that do not trigger the alert or block the user from making their own changes. Add-Ins that cause these problems sometimes are installed as a part of the initial setup of a computer. They sometimes come with very good, useful, expensive commercial programs. As a diagnostic, you can start Word with no Add-ins running using a command-line switch.