Does Citrix allow redirection of all types of webcams, specifically integrated webcams? Or does it only allow / support redirection for certain types? I ask this because one of our clients have 300+ laptops that are the same model. None of them are able to use the webcam inside a Citrix XenApp 7.15 LTSR session. ©2015 CernerWorks - Access restricted to authorized users. Server: 7.41.38.65 Download Receiver for Windows Download Receiver for Mac ©2015 CernerWorks Access restricted to authorized users. HDX RealTime Webcam Redirection is only supported for 32-bit applications on the server side (limitation of Citrix Receiver/Workspace App for Linux). Deploy a 32-bit browser to verify the webcam redirection online, e.g. Passing the webcam into a session using generic USB 'works' but results in very low FPS (4 or less). When I tried passing the webcams as HDX device the browsers do not see the webcam at all. This was tested in both XD 7.15 and 1903 using Server 2016 OS. The Wyse terms are running latest ThinOS Lite 2.6. The Webcam is Dell monitor integrated USB.
Problem Definition:
When launching a Zoom meeting from a Citrix session (virtual machine), the user's webcam is not detected by Zoom.
Cause:
Zoom does not use the native webcam redirection capability in Citrix. Zoom has designed its own workstation plugin and Virtual Machine client software to handle webcam redirection.
Resolution:
Citrix Receiver Enable Webcam
1. On the Virtual Machine, verify the Citrix Virtual Delivery Agent is at least version 19.12. The Virtual Delivery Agent version is visible in the Control Panel. Programs & Features. It is also sometimes called the Virtual Desktop Agent. If the Virtual Delivery Agent is not at least version 19.12, see Upgrade a Citrix Server Configuration to the Latest CloudConnect Baseline.
2. Uninstall any Zoom software on the Virtual Machine.
Citrix Receiver Webcam Funktioniert Nicht
3. From the Virtual Machine, download and install the Zoom VDI Client package. The download is available here.
4. On the user's Mac, PC, or Workstation, verify that the webcam is functional and that any necessary webcam drivers are installed. The Citrix Workspace App must be installed on the user's Mac, PC, or workstation. If the user is using Citrix Receiver, uninstall that software, and replace it with the Citrix Workspace App. For a Windows PC, we recommend Citrix Workspace App Long Term Service Release. For Mac, just use the Current Release. When installing Workspace App, do NOT enable App Protection. This will prevent the Webcam from passing through.
5. On the user's Mac, PC, or Workstation, install the Zoom Plugin for Citrix. The download is available, here. If the user is using a Mac, the Mac OS Version must be at least 10.14.
6. Launch the user's Virtual Desktop and test Zoom. When launching the Virtual Desktop from StoreFront, if prompted do NOT choose 'Use Light Version,' always use the Full Version. Using the Light Version will render the Virtual Desktop session using HTML and bypass the Citrix Workspace App. HTML does not support webcam redirection.
Additional Information:
The VDA on the Virtual Machine must be upgraded to Citrix Apps & Desktops 1912. To upgrade the virtual machine, see Upgrade a Citrix Server Configuration to the Latest CloudConnect Baseline. The Citrix Workspace App on the user's PC or workstation should be the latest Citrix Workspace App, do not use Citrix Receiver. When installing Citrix Workspace on the user's PC or workstation, do not enable App Protection as this will block the webcam.
Troubleshooting Tips
Make sure that the version of the Zoom Plugin for Citrix on the workstation matches the version of the Zoom Client installed on the Virtual Machine. A mismatch between plugin and client version may prevent the webcam from passing through.
If the user is still having trouble after installing the client plugin and the appropriate version on the VDA, make sure the user is NOT inadvertently using the HTML (light version) of Citrix Workspace. The Light Version of Citrix Workspace is not compatible.
If the webcam still does not work, then App Protection may be enabled on the Citrix Workspace App on the user's PC or Mac. The simplest way to rule this out is to uninstall Workspace, then reinstall Workspace and make sure you do not enable the App Protection feature when reinstalling.
Applies To:
A list containing the majority of Citrix related Thin Client support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Thin Clients:
Citrix Receiver Allow Webcam
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | USB device redirection does not work on some Thin Client devices. | Update the thin client's OS/USB hub/bus driver to the latest. | https://support.citrix.com/article/CTX231163 | |
| 2 | After clicking 'Switch to Generic' on a USB device that is attached to a Windows 7 Embedded thin client, the device disappears. | Upgrade Windows 7 Embedded to the latest version. | https://support.citrix.com/article/CTX231164 | |
| 3 | On a Windows 7 embedded OS HP T620 thin client, you receive he 'Your account cannot be added using this mail address' when connecting to StoreFront. | The SSL handshake was not completing. Newer Receiver for Windows versions have TLS 1.1 and 1.2 enabled by default, so the client should be configured with the same. Install the Microsoft hotfix mentioned in the CTX article. | Windows Embedded Standard 7. | https://support.citrix.com/article/CTX235319 |
| 4 | When using StoreFront 1811, some thin clients that run Internet Explorer 11 cannot load the Receiver for Web page. A spinning wheel appears but the logon page never shows. | HP thin clients running Windows Embedded 7. | ||
| 5 | Redirecting a webcam from a Dell Wyse 3020 using generic USB redirection works but results in very low FPS. When using optimized/HDX USB redirection support, the webcam was not viewable from the virtual desktop's web browser. | Chrome was updated to a later version which allowed HDX redirection to work. | https://discussions.citrix.com/topic/403651-webcam-redirection-from-wyse/ |